What Does an Operations Analyst Do? (2023)

The dizzying speed of business digitization has transformed the way companies operate. Emerging data sources and technological advances have given organizations unparalleled insight into their daily operations and the ability to implement real-time changes in the very moment that problems arise.

With these improvements, the role of operations analytics has also erupted. While operations analytics is not a new discipline, the data to which we now have access has very much reshaped the role for the 21st-century.

But hold up a moment! What exactly is operational analytics, and what does it involve? In this post, we’ll find out, answering:

  1. What is operational analytics?
  2. What does an operations analyst do?
  3. What’s the difference between an operations analyst and a business analyst?
  4. How to become an operations analyst
  5. How much do operations analysts make?
  6. Key takeaways

Ready to get the low-down on operations analytics? Then let’s dive in.

1. What is operational analytics?

Operational analytics is a subset of data analytics that concerns itself with improving an organization’s processes and operational efficiency. It is particularly common in manufacturing, transport, and logistics. However, it has become increasingly industry-agnostic, as access to high-quality data becomes more widely available to all types of businesses. It’s sometimes referred to as operational research or industrial engineering.

The main difference between operational analytics and other forms of data analytics is that the former utilizes almost real-time data. Many forms of data analytics solely use historical data, for instance, to make financial projections or to identify patterns that might affect upcoming product launches (for example).

Meanwhile, operational analytics incorporates the constant, incoming data streams that have become widely available in recent years. This helps operations analysts make decisions at the point of need, in a way that would have been impossible ten—or even five—years ago. Due to this real-time nature of operations data, some refer to the field as continuous analytics.

(Video) OPERATIONS ANALYST Interview Questions & Answers!

2. What does an operations analyst do?

Just like all data analysts, operations analysts are primarily problem solvers. What distinguishes them from other types of analysts is the type of problem they tackle. Depending on the nature of their organization, an operations analyst’s responsibilities are varied. However, they usually include things like:

  • Operational policy-making
  • Supporting C-suite decision-making
  • Oversight of all IT and data activities
  • Logistics and resource management
  • Design and implementation of trading systems
  • Client reporting and dashboard development
  • Quality assurance and performance monitoring
  • Forecasting and risk management

Due to the complexity of the tasks involved, operations analysts usually work as part of a larger team. But don’t let the responsibility of the job intimidate you—ultimately, an operations analyst’s goal is the same as any other business analyst: to help businesses run more smoothly. If that’s something that interests you, you may be surprised by how motivating that can be for picking up the necessary skills. Speaking of which…

What skills does an operations analyst need?

Core skills that all operations analysts need include:

  • Applied math and statistics: Fundamental for analyzing and making sense of varied and complex sources.
  • Problem-solving and critical thinking: For gaining insights into data but also for identifying and devising solutions to real-world problems, as and when they arise.
  • Systems analysis: The ability to dissect, evaluate and improve processes/procedures, as well as IT and software systems.
  • Programming expertise: For supporting systems analysis, software implementations, and for building custom-built apps or algorithms.
  • Management skills: A basic grasp of core business management principles, such as strategic planning, resource timetabling, and leadership.
  • Financial expertise: Ability to collate and understand financial accounting data, and to contextualize insights against wider industry and economic practices.
  • Proficiency with data analytics tools: Familiarity with a variety of data analytics systems, tools, and processes, from Python and Excel to proprietary systems like SAP.
  • Transportation and logistics expertise: As big business in the manufacturing sector, you’ll need working knowledge of supply chain processes.
  • Stress tolerance: Operations analysis involves high pressure, real-time decision-making. You’ll have to maintain your cool and keep your judgment unclouded.

Because of the breadth of skills required for this job, most operations analysts have a bachelor’s degree and will start their career in another data analytics role, before progressing into operations analytics. There are such things as entry-level operations analyst jobs, but the best performers often have experience in other areas, which gives them an edge when they apply those skills to their new chosen field.

3. What’s the difference between an operations analyst and a business analyst?

By this point, you may be wondering what the difference is between operations analytics and business analytics (which, no doubt, you have also heard about). In a world where data is constantly evolving and finding new applications, this is a fair question.

Before we get into the differences, it helps to highlight similarities between operations and business analytics. These include:

  • Both roles are concerned with problems that impact the way a business runs.
  • Both focus on driving efficiency, improving systems/processes, and the bottom line.
  • Both feed into the C-suite’s strategic decision-making.

Meanwhile, the between the roles lies in what they prioritize. Let’s touch on this now.

(Video) Become an Operations Research Analyst in 2021? Salary, Jobs, Education

Recommended reading: What’s the Difference Between a Business Analyst and a Data Analyst?

Historic data vs. real-time data

The main difference between operational analytics and business analytics is the immediacy of the data they use.

Business analytics primarily relies on past data. This might include things like financial accounts, historical log files, market research insights, product or project documentation, press releases, product reviews, and so on. They use the insights gained from these data to inform future approaches to a variety of issues and to make predictions about the market landscape. In this respect, business analytics tends to deal more with longer-term planning.

Meanwhile, operations analysts primarily work with real-time data. It includes supply chain geodata, e-commerce data, server logs, and other data streaming from real-time sources like social media, ATMs, or customer service systems. Using this information, operations analysts can solve problems immediately when they arise. For instance, if a supply chain faces disruption, analysts will be alerted immediately and resolve the issue as quickly as possible. In this respect, operations analytics tend to deal with shorter-term planning.

Note: A knock-on effect of an operations analysts’ reliance on real-time data is the importance of maintaining the integrity of their data sources, storage capabilities, and quality assurance. While these things are fundamental to all forms of data analytics, they’re a particular focus for operations analysts, since these things have a very immediate impact on their work. So you will find that operations analysts are fastidious about organization!

Internal focus vs. external focus

Another difference between business analytics and operations analytics is their focus.

Business analytics tends to approach problems from a broad, market-level perspective. In this respect, they’ll usually look at external factors like competitor analysis and market research to inform their strategy (this remains true, even if that strategy affects internal systems and processes).

(Video) Top 20 Operations Analyst Interview Questions and Answers for 2022

Meanwhile, operations analysts tend to focus more on the granular daily operations of how a business runs. While tweaking a project methodology or choosing a new IT system may involve using external data sources, the key here is that the problems they solve are generally more inward-facing.

4. How to become an operations analyst

If operations analytics sounds like a career you’d like to pursue, here are some key steps you’ll need to take to get started.

1. Get a bachelor’s degree

The first step towards landing an entry-level data analytics job is to get an undergraduate degree. In general, this is a prerequisite for any skilled job like operations analysis. Ideally, your bachelor’s will, therefore, be in a field broadly related to math, science, or computer technology.

But so long as you can supplement your degree with additional qualifications that highlight your data analysis, mathematics, and statistics skills (which are all fundamental to the role) many degrees are acceptable.

Finally, while not a concern at this stage, be aware that many operations analysts later specialize further as they climb the career ladder, possibly obtaining a master’s or even Ph.D. in a field like operations research.

2. Follow-up with a professional certification

If you already have a degree (that’s not in math or computer science) you’ll need a professional certification to evidence your data skills. This needn’t be in operations analysis, but you will need to show that you have a solid grasp of data analytics and the associated theory, tools, and processes.

Unfortunately, a free online course won’t cut it here (although they are good for cutting your teeth!) There are many certified online programs, though, offering excellent value for money. Plus, if you’re taking a sideways step from an existing role, your company may be willing to pay the fees as part of your continuing professional development.

(Video) What Does a Business Analyst Do Day to Day

3. Land yourself an entry-level data analytics job

Once you’re certified, the next step is to land yourself an entry-level data analytics job. If you’re lucky, you may land headfirst into an operations team. Chances are, however, that you’ll first need to prove your worth elsewhere in the business. This is not definite but it’s worth being prepared to work your way up.

Whatever job you land, gain whatever practical experience you can. Hone your core data analytics skills in areas like Python, Excel, and using various data analytical models.

4. Immerse yourself in all things operations related

Whatever role you’re in, grab any chance to obtain experience and immerse yourself in everything operations-related. What can you do to hone your programming skills? How can you learn more about transport and logistics? Manufacturing? Supply chain management and procurement? These are invaluable areas that you’ll need to explore.

It’s also worth looking to see what you can learn from outside the business. This list of operations research blogs is a fab place to get started. The Institute for Operations Research and the Management Sciences (snappy name!) also has a goldmine of free resources worth digging into. Furthermore, their academic program database lists globally recognized programs of study based in the US, should you choose to go down this route. From here, you should be ready to thrive in an operational analysis team.

5. How much do operations analysts make?

Considering the complexity of the role, it’s probably not a big surprise to learn that operations analysts—once established—can earn quite a comfortable living. In this section, we look at the average operations analyst salaries from the world’s top 10 largest economies (according to the World Bank) using data from the pay comparison site, Salary Expert:

  1. United States: $65,017
  2. China: $27,759 (or 176377 Yuan)
  3. Japan: $52,244 (or 5,946,689 Yen)
  4. Germany: $66,848 (or €58,469)
  5. United Kingdom: $54,656 (or £39,912)
  6. India: $8,516 (or 6,31,263 INR)
  7. France: $55,872 (or €48,857)
  8. Italy: $51,092 (or €44,690)
  9. Canada: $57,474 (or $71,939 CAD)
  10. South Korea: $38,353 (or 45,587,287 won)

It’s worth noting, despite variations in salary, that operations analysts are globally in demand. If you’re considering relocating, why not look at one of these countries to work in? With its specialist skills, operations analytics can be a great passport for exploring the world.

6. Key takeaways

There we have it: operations analytics in a nutshell! In this post, we’ve learned that:

(Video) Get to Know Our Operations Analyst, Andrew!

  • Operational analytics is a subset of data analytics concerned with improving organizational processes and operational efficiency.
  • Operations analysts work with real-time data, mostly focusing on granular, internal-facing aspects of business operations.
  • An operational analyst’s responsibilities include operational policy-making, supporting C-suite decision-making, logistics, performance monitoring, and trading systems management.
  • Operational analysts require skills in math and statistics, critical thinking, systems analysis, programming, stress tolerance (for dealing with the demands of the job), and more.
  • Operations analysts are internationally sought after, something that their salaries reflect. An operations analyst in the U.S., for instance, can earn an average salary of around $65,000.

As businesses large and small obtain greater access to real-time data, the easier it becomes for them to utilize operational teams. If improving business efficiency and helping organizations run smoothly sounds like a job you’d be interested in, be sure to check out more.

Want to learn more about data analytics? Sign up for a free, 5-day data analytics short course or read the following introductory topics:

  • The Best Online Data Analytics Courses for 2022
  • Business Analyst Resume Guide for 2022 (With Examples!)
  • 7 Interesting Companies Using Data Analytics

FAQs

What do you do as an operations analyst? ›

Operations analysts are often referred to as operations research analysts, which describes the job quite effectively. In this role, you'll research company operations to help management make decisions, reformulate policies, adjust logistics, and make changes to streamline operations.

Why should we hire you as operations analyst? ›

I'm interested in working as an operations analyst because I pride myself on my excellent analytical and observation skills. I enjoy organization and love digging into specific processes so that I can consistently analyze and improve them.

What are the qualities that an operations analyst requires to be effective? ›

Operations Analyst skills and qualifications

Communication to collaborate with colleagues and clients. Mathematical skills to process complex calculations. Problem-solving skills to find multiple viable solutions for a challenge. Computer skills to use various programs needed for analysis.

What makes you interested in taking on this role? ›

Example: "I'm interested in this job because I can see that, in this role, my skills could help solve this problem within your company. I also see an opportunity for me to learn and grow these skills, so we both would benefit personally, professionally, and financially.

Is an operation analyst a hard job? ›

Operations Analysts need to work well in so many areas that include hard and soft skills, and it's a very well-rounded career. If you're someone who enjoys working in a team while also solving complicated problems, then this could be a great fit for you.

IS operations analyst same as data analyst? ›

Data analysts use their problem-solving skills to find solutions to issues with data sets, such as incorrect values or missing information. Operations analysts use their problem-solving skills to identify inefficiencies in business processes and develop solutions to improve them.

How do I prepare for an analyst interview? ›

How do I Prepare for a Business Analyst Interview?
  1. First, take a look at the job posting. What skills are they looking for? ...
  2. Next, brush up on your knowledge of the company. Research their history, mission statement, and any recent news stories.
  3. Finally, practice your answers to common interview questions.

How do I become an operations analyst? ›

Operations research analysts typically need at least a bachelor's degree, but some jobs require a master's degree. Fields of degree may include operations research or a related field, such as business, mathematics, engineering, or computer science.

Why do u want to work in operations? ›

Operations managers get to solve problems daily, while interacting with people from all around the world. Unlike finance or marketing which (while important) put you more on the periphery, operations management allows you to be directly involved in delivering the final product to the consumer.

Is an operations analyst a good job? ›

Yes, working as an operations analyst is a good career.

Working as an operations analyst is a good career for people who enjoy handling data and solving problems. This career is also extremely financially rewarding and has fairly low base requirements.

What is Operation analysis? ›

Operational Analysis is a method of examining the current and historical performance of the operations and maintenance (steady state) investments and measuring that performance against an established set of cost, schedule, and performance parameters.

What does a junior operations analyst do? ›

Junior Operations Analysts evaluate a company's policies, operations, and procedures, identify any shortcomings or opportunities for improvement, and develop and implement new projects to ensure optimal operational performance and output.

Why are you a good fit for this job? ›

For starters, I have all the skills and experience listed in the job description, and I'm confident that I can make an immediate impact on your company. It's not just my background in leading successful projects for Fortune 500 companies, but also my passion for the industry that drives me to succeed.

What can you bring to the company? ›

How to (and how not to) answer the interview question 'What can you bring to the company? ' The simple answer to this question is you: you bring all of your skills, qualities, values, interests, academic knowledge, internships and life experience to the company.

What is your weakness best answer? ›

Answer “what is your greatest weakness” by choosing a skill that is not essential to the job you're applying to and by stressing exactly how you're practically addressing your weakness. Some skills that you can use as weaknesses include impatience, multitasking, self-criticism, and procrastination.

Which applicant would be best suited for an operation research analyst? ›

The right candidate for an operations research analyst position is someone who is very analytical and possesses strong critical-thinking skills.

What does an operation analyst do at a bank? ›

What Does an Operations Analyst Do at a Bank? An operations analyst at an investment bank is responsible for risk management by monitoring the financial operations of the bank and its office employees. You research and review processes for booking errors, missed payments, and other erroneous banking functions.

What is the role of customer service and operations analyst? ›

As a Customer Service & Operations Analyst, you'll provide vital support to our customers. You'll be proactively identifying barriers to performance, managing improvements, sharing best practices and coordinating resources across the bank.

What does an operations analyst do at Goldman Sachs? ›

We set and execute strategic priorities, manage financial targets and organizational design, create internal communication strategies and drive people priorities for Operations.

How do you answer how should we hire you? ›

How to Answer Why Should We Hire You
  1. Show that you have skills and experience to do the job and deliver great results. ...
  2. Highlight that you'll fit in and be a great addition to the team. ...
  3. Describe how hiring you will make their life easier and help them achieve more.
8 Jul 2022

What are the top 5 questions to ask an interviewer? ›

Smart questions to ask about the interviewer
  • How long have you been with the company?
  • Has your role changed since you've been here?
  • What did you do before this?
  • Why did you come to this company?
  • What's your favorite part about working here?
  • What's one challenge you occasionally or regularly face in your job?
20 May 2022

What should I say in an interview introduction? ›

Greet your interviewers and tell your name to start the formal introduction. It is always a good idea to prepare for this most expected question beforehand. Do not hesitate to include some informal, personal information, such as your hobbies, or what you do on weekends.

How do you answer tell me about yourself? ›

8 more tips for answering “Tell me about yourself”
  1. Remember this is often your first impression, and it matters. ...
  2. Tailor your answer to the role and company. ...
  3. Know your audience. ...
  4. Keep it professional. ...
  5. But speak with passion. ...
  6. Don't ramble. ...
  7. Practice, practice, practice—but stop short of memorizing. ...
  8. Keep it positive.
20 Jul 2022

What do you see yourself in 5 years? ›

Tips for Answering 'Where Do You See Yourself in 5 Years? '
  • Show how your professional goals and the job you're applying for align.
  • Focus on the skills you want to learn and get better at.
  • Don't get too specific with job titles or time frames.
  • Never say “I want your job,” “I don't know” or “Not here!”
8 Jul 2022

How do you prepare for an operation interview? ›

Operational and Situational questions
  1. Describe the main daily tasks for an Operations Manager.
  2. What is budget planning and how do you handle it step-by-step?
  3. What is your experience with logistics management?
  4. Have you ever negotiated contracts with vendors? ...
  5. Which Management Information Systems have you previously used?

What is operational requirements? ›

Definition: Operational requirements are those statements that “identify the essential capabilities, associated requirements, performance measures, and the process or series of actions to be taken in effecting the results that are desired in order to address mission area deficiencies, evolving applications or threats, ...

What is operational performance? ›

What is operational performance? Operational performance can be best explained as the synergy between various company units and the ability to produce greater output together. In other words, it is the level where all business departments collaborate to accomplish specific business goals.

How do you Analyse a business operation? ›

Business process analysis consists of 6-steps:
  1. Identify and define your goals.
  2. Identify the process to be analyzed.
  3. Collect information.
  4. Map out the process.
  5. Analyze the process.
  6. Identify the potential for business process improvement.
7 Oct 2020

What are the duties of operations assistant? ›

Operations Assistant responsibilities include scheduling appointments, organizing files, and distributing mail as required. Ultimately, you will work with department managers to ensure all administrative tasks are completed to keep the department running smoothly.

What is operations II analyst? ›

Banking Operations Analyst II through the use of relational databases and other reporting tools, compiles data pertaining to the effectiveness and efficiency of the organization's internal processes. Prepares reports for management review. Being a Banking Operations Analyst II may require a bachelor's degree.

What is a data operations analyst? ›

Identify data accuracy problems by comparing data from digital media platforms to client specific reporting database. Evaluate large datasets and ensure adherence to data quality standards such as compliance to naming conventions.

How do you handle stress and pressure? ›

2. Commit to a Positive Attitude
  1. Decide what you can do. Pinpoint which parts of the situation you have the power to change or influence for the better. ...
  2. Get support. Find someone to talk to about your situation. ...
  3. Care for yourself. Take especially good care of yourself when stress in your life is high.

Why you should hire me with no experience? ›

Why should we hire you? Make your lack of experience work in your favour. Use this as a strength and tell the panel you are fresh, enthusiastic, hungry and ready to get started! You want the panel to hire you because of your passion for this job and how much you are attracted to their company.

What makes you different from other candidates? ›

These can be professional skills, areas of expertise, personal qualities, or any relevant experience. Also, consider any impressive accomplishments from your past or career goals that speak to your commitment to the field.

Can you work under pressure? ›

The best answer to this question is “Yes”. Working well under pressure is a good strength/trait to have. But saying yes is not enough; you need to explain how you can handle pressure situation to bring the best out of it. Planning : Working well under pressure requires careful and skillful planning.

What will you bring to the team? ›

Consider your unique attributes or skills

Consider any unique experience you have, such as working for a multicultural team, handling unique or complex problems or working in a unique job niche. You can also talk about unique skills like job-specific technical skills.

What can you contribute to the team? ›

Here are some ideas to help your team perform at the highest level:
  • Develop a team mentality. Think "we," not "me."
  • Be open to the ideas of your teammates. ...
  • Be respectful of others. ...
  • Be approachable. ...
  • Be helpful. ...
  • Be a role model. ...
  • Accept others as they are. ...
  • Avoid rewarding people for things they do that annoy you.

What are 3 good weaknesses in a job interview? ›

Examples of weaknesses on the job
  • Inexperience with specific software or a non-essential skill.
  • Tendency to take on too much responsibility.
  • Nervousness about public speaking.
  • Hesitancy about delegating tasks.
  • Discomfort taking big risks.
  • Impatience with bureaucracies.
13 Dec 2021

What are your top 3 weaknesses answer? ›

List of Weaknesses for Job Interview
  • Lack of Patience.
  • Lack of Organization.
  • Trouble with Delegation.
  • Timidity.
  • Lack of Tactfulness.
  • Fear of Public Speaking.
  • Weak Data Analysis Skills.
  • Indecisiveness.
14 Dec 2021

What does an operations analyst do at Goldman Sachs? ›

We set and execute strategic priorities, manage financial targets and organizational design, create internal communication strategies and drive people priorities for Operations.

What is Operation analysis? ›

Operational Analysis is a method of examining the current and historical performance of the operations and maintenance (steady state) investments and measuring that performance against an established set of cost, schedule, and performance parameters.

What does an operations analyst do at a bank? ›

What Does an Operations Analyst Do at a Bank? An operations analyst at an investment bank is responsible for risk management by monitoring the financial operations of the bank and its office employees. You research and review processes for booking errors, missed payments, and other erroneous banking functions.

What does an operations analyst do at Morgan Stanley? ›

Partner with Technology to design, manage and implement business process changes to streamline processes, improve productivity and optimize operational efficiency. Effectively identify and mitigate operational risk while ensuring continued compliance with global regulatory requirements.

How much do operations analysts make at Goldman Sachs? ›

The estimated total pay for a Operations Analyst at Goldman Sachs is $87,856 per year. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. The estimated base pay is $74,318 per year.

Is it hard to get a job at Goldman Sachs operations? ›

It is said that Goldman Sachs only accepts around three to four percent of all job applicants. The application process is competitive, to say the least.

Does Goldman Sachs pay well? ›

Goldman Sachs pays $108,830 a year, on average, or $52.32 an hour. Goldman Sachs pays those in the bottom 10 percent $68,000 a year, and the top 10 percent over $174,000. At Goldman Sachs, employees working in corporate management jobs and research & development jobs tend to earn the highest salaries.

What is operational requirements? ›

Definition: Operational requirements are those statements that “identify the essential capabilities, associated requirements, performance measures, and the process or series of actions to be taken in effecting the results that are desired in order to address mission area deficiencies, evolving applications or threats, ...

What is operational performance? ›

What is operational performance? Operational performance can be best explained as the synergy between various company units and the ability to produce greater output together. In other words, it is the level where all business departments collaborate to accomplish specific business goals.

How do you Analyse a business operation? ›

Business process analysis consists of 6-steps:
  1. Identify and define your goals.
  2. Identify the process to be analyzed.
  3. Collect information.
  4. Map out the process.
  5. Analyze the process.
  6. Identify the potential for business process improvement.
7 Oct 2020

What degree do you need to be an operations analyst? ›

Many companies hiring an operations analyst typically look for someone with a bachelor's degree in business, social science or engineering. While required credentials vary, some organizations prefer to hire someone with a master's degree.

What do you do in operations? ›

Operations is the work of managing the inner workings of your business so it runs as efficiently as possible. Whether you make products, sell products, or provide services, every small business owner has to oversee the design and management of behind-the-scenes work.

What is the role of customer service and operations analyst? ›

As a Customer Service & Operations Analyst, you'll provide vital support to our customers. You'll be proactively identifying barriers to performance, managing improvements, sharing best practices and coordinating resources across the bank.

How do I become an operations research analyst? ›

How to Become an Operations Research Analyst. Operations research analysts typically need at least a bachelor's degree to enter the occupation. Some employers require or prefer that applicants have a master's degree. Analysts may need a degree in operations research or a related field, such as applied mathematics.

What does a commercial operations analyst do? ›

What does a Commercial Operations Analyst do? Demonstrated ability to analyze large and complex data sets and to convert them into actionable insights that drive business decisions. Provide insights to the business through analysis to drive greater efficiency and effectiveness of our Sales and Deal Operations teams.

What is a marketing operations analyst? ›

Analyzes and reports data on marketing processes to help a business or organization improve efficiency and support marketing operations. Documents marketing-related business processes and identifies opportunities for improvements.

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